Refund and Cancellation Policy

THIS POLICY PAGE GOVERNS THE MANNER IN WHICH BOIWALA EXPRESS REFUNDS THE MONEY AND CANCELS THE SERVICES WITH OUR CUSTOMERS / USERS / PUBLISHERS / CLIENTS / SUPPLIERS.

OUR FOCUS IS COMPLETE CUSTOMER SATISFACTION. IN THE EVENT, IF YOU ARE DISPLEASED WITH THE SERVICES PROVIDED, WE WILL REFUND BACK THE MONEY, PROVIDED THE REASONS ARE GENUINE AND PROVED AFTER INVESTIGATION. PLEASE READ THE FINE PRINTS OF EACH DEAL BEFORE BUYING / OPTING FOR IT, IT PROVIDES ALL THE DETAILS ABOUT THE SERVICES WE PROVIDE.

IN CASE OF DISSATISFACTION FROM OUR SERVICES, OUR CUSTOMERS, CLIENTS, AND INTERNS HAVE THE LIBERTY TO CANCEL THEIR PROJECTS AND REQUEST A REFUND FROM US. OUR POLICY FOR THE CANCELLATION AND REFUND WILL BE AS FOLLOWS:

Cancellation Policy

FOR CANCELLATIONS, PLEASE CONTACT THE US VIA CONTACT US LINK.

REQUESTS RECEIVED LATER THAN 7 BUSINESS DAYS PRIOR TO THE END OF THE CURRENT SERVICE PERIOD WILL BE TREATED AS CANCELLATION OF SERVICES FOR THE NEXT SERVICE PERIOD.

Refund Policy

WE WILL TRY OUR BEST TO INITIATE THE REFUND PROCESS WITHIN 24-72 HOURS (BUSINESS DAYS) FOR BOTH DOMESTIC AND INTERNATIONAL PAYMENT / TRANSACTIONS.

Credit Card/ Debit Card	Up to 5 Working Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account	Up to 5 Working Days
Pay on Delivery Orders
NEFT to Bank Account	Up to 5 Working Days

IF PAID BY CREDIT CARD / PAYMENT GATEWAY, REFUNDS WILL BE ISSUED TO THE BANK ACCOUNT, THE DETAILS BEING PROVIDED BY THE CUSTOMERS / USERS / PUBLISHERS / CLIENTS / SUPPLIERS AT THE TIME OF REFUND AND IN CASE OF WALLET TRANSFER, REFUND WILL BE MADE TO THE SAME ACCOUNT FROM WHICH THE AMOUNT WAS TRANSFERRED ONLY AFTER THE DETAILS HAVE BEEN CONFIRMED BY THE CUSTOMERS / USERS / PUBLISHERS / CLIENTS / SUPPLIERS.

Changes to this Policy

BOIWALA EXPRESS HAS THE DISCRETION TO UPDATE THIS POLICY AT ANY TIME. WHEN WE DO, WE WILL REVISE THE UPDATED DATE AT THE BOTTOM OF THIS PAGE. WE ENCOURAGE OUR CUSTOMERS, CLIENTS AND INTERNS TO FREQUENTLY CHECK THIS PAGE FOR ANY CHANGES TO STAY INFORMED. WE WILL INFORM ALL OUR BUSINESS PARTNERS, SHAREHOLDERS, PUBLISHERS WHEN WE WILL MAKE ANY CHANGE TO THIS POLICY AFTER WHICH THE POLICY WILL BE PUT TO LIVE ON APPROVAL OF THE BUSINESS PARTNERS.

Contact Us

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Anik Ghosh
M/S Gronthokit
CE: 002142003193
www.boiwalaexpress.in
18A Balak Dutta Lane,
Kolkata – 700007
Phone: +91-9073884747
Email: support@boiwalaexpress.in
Time: Mon – Sat (10:00 – 17:00)